Refund policy

Returns

We have an unconditional 14-day return policy for undamaged items. You have up to 14 days to initiate the returns process with a total of 30 days to physically complete the return. Customers are responsible for all return costs, including insurance, handling and freight. To initiate a return, contact customer care at (865) 357-3876 anytime between 9 a.m. and 5 p.m. (EST) Monday – Friday. Or email us anytime at Customer.care@rusticdeco.com.

For damaged items, notify Customer Care immediately and document a description of the damage on the Bill of Lading (BOL). If damage or suspected damage is not documented with the carrier at the time of receipt, we cannot guarantee a refund. These actions will help assure replacement or repair by the shipping company. In many cases, the shipping company will return and make minor repairs at your location.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer.care@rusticdeco.com.

Return shipping
To return your product, you should mail your product to: Rustic Deco Incorporated, 3201 Henson Rd, STE 102, Knoxville TN 37921, United States or to an address designated by us.

Shipping and other associated return costs are non-refundable and must be paid by the customer.

For assistance regarding your order or additional shipping information, please contact customer care at (865) 357-3876 anytime between 9 a.m. and 5 p.m. (EST) Monday – Friday. Or email us anytime at Customer.care@rusticdeco.com.